Privacy Policy

​Last Updated: October 2025

At Infinite Health Studio, your privacy is important to us. This policy outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

 

1. Information We Collect

We collect personal information that helps us provide quality healthcare and manage your experience with our clinic. This may include:

• Name, contact details, and date of birth

• Health information relevant to your treatment

• Payment and billing information

• Information provided through forms, emails, or online bookings

• Website usage data, including cookies and analytics

We only collect personal or health information that is necessary for our services or required by law.

 

2. How We Use Your Information

Your information is used to:

• Provide clinical care and manage appointments

• Communicate about bookings, updates, or treatment follow-ups

• Process payments and manage accounts

• Improve our website and client experience

• Comply with legal and regulatory obligations

We will not sell, rent, or share your personal information with third parties except where necessary to provide our services or as required by law.

 

3. Data Storage & Security

We store your information securely using password-protected systems and encrypted connections. Only authorised staff and practitioners have access to personal information for legitimate business or clinical purposes.

While we take all reasonable steps to protect your data, no system can guarantee absolute security. If a data breach occurs that may compromise your privacy, we will notify you and follow all legal reporting requirements.

 

4. How Long We Keep Your Information

We retain client and health records in accordance with professional and legal standards — typically for a minimum of 7 years after your last interaction, or longer for minors, as required by law.
When data is no longer required, it is securely destroyed or anonymised.

For general inquiries or website interactions, we retain personal data only as long as necessary to provide services or meet compliance obligations.

 

5. Sharing Information with Third Parties

We may share information with trusted third-party providers that support our operations, including:

• Secure booking platforms and payment processors

• IT service providers and website hosts

• Professional advisors (e.g. accountants, insurers, legal representatives)

These providers are required to maintain confidentiality and comply with privacy laws.

Some data may be stored or processed outside of Australia (e.g., cloud storage or analytics tools). We ensure that all overseas providers handle data in compliance with Australian privacy standards.

 

6. Cookies & Website Analytics

Our website uses cookies and analytics tools to improve user experience and measure traffic. Cookies collect anonymous data about your visit (such as pages viewed and time spent on the site).

You can disable cookies in your browser settings, though some parts of the website may not function properly without them.

 

7. Access & Correction

You have the right to access and correct your personal information at any time. If you believe that your information is inaccurate or incomplete, please contact us using the details below.

We will respond to access or correction requests within a reasonable timeframe.

 

8. Children’s Privacy

Our services are generally intended for adults. If we collect information about minors (for example, in family consultations), it is only with the knowledge and consent of a parent or guardian.

 

9. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites and encourage you to review their policies before providing any personal information.

 

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website with a revised date.

 

11. Contact Us

If you have any questions, feedback, or concerns about our Privacy Policy or data handling practices, please contact us at:

Infinite Health Studio
Shenton Park, Western Australia
info@infinitehealthstudio.com.au
www.infinitehealthstudio.com.au